Let’s Resurrect Bay Networks

It looks John McHugh, VP, enterprise data solutions with Nortel’s enterprise business, looks to be getting his ducks lined for a new employer amid rumors the business could soon be sold to Avaya for $500-million.

In an interesting interview with Network World’s Tim Greene, McHugh suggests that Nortel should bring back the Bay Networks brand, which disappeared soon after Nortel purchased Bay for $9.1-billion at the peak of the telecom boom.

“The more independently I can run this business and take it back to its roots and make Bay Networks exist again, the more effective and focused we are going to be,” he said. “I would like Nortel to reincarnate Bay Networks.”

In what can only been be seen as a not-so-subtle criticism of Nortel’s senior management team, McHugh said part of the enterprise unit’s problems has been “the parent company doesn’t understand how important data networking equipment is from a customer perspective. There was a higher level strategic goal that we were peripheral participants in. We were a strategic afterthought.”

McHugh was hired by Nortel a year ago after 26 years with Hewlett-Packard,

http://www.networkworld.com/news/2009/063009-nortel-bay-mchugh.html

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  • Anonymous

    wow.. how soon we forget and how quick we are to point fingers.

    Bay was becoming a non entity in 1998. There was little to know vision for multimedia communications other than “INCA”, We had little IP innovation of vision. The only glimmer of hope was the Accelar and Contivity acquistions, but there were lots of internal fights about R&D dollars with the Centillion teams.

    We were still hocking ATM risers when Cisco was pushing 100Mbs Enet.. gee.. guess who won that argument. Bay tried to play catch up with Accelar, but failed.

    There were two idiots in the leadership from Welfleet and SynOptics who didnt’ get along. You had the Bobby Johnson cronies from Centillion who just wanted out. A CTO who still throught FDDI was the greatest thing since sliced bread.. and would tell customers that when he went on sales calls while you were trying to sell the wonderful ATM / LANE story.

    You had PLM making brilliant decisions like not support ISP features for Welfleet routers, like channelized DS-3/OC-3/OC-12 POS and OC-3 POS on Contivity. Or a decent command line… how many Cisco routers do the ISPs buy and resell now?

    Be careful of what you ask for. I hate Nortel with unbridled passion, but the whole, we don’t understand data and IP, started with Bay.

    But maybe, with a new focus on just the voice and UC/SOA technology it could be something new and better.

  • borissss

    I think it is easier for David to whack Goliath.

  • AnotherSlave

    Is this an April fools joke?

    If this guy can do it, go for it. Nortel only worked to destroy Bay Networks when they bought it.

  • 4merEmployee22

    WOW!!! Just where the heck did Nortel get that so much money???

    $9.1 Billion dollars!!! Whew!!! Who was the CEO back then?

    Was it the Honorable John Roth?

  • another_optimist

    After hearing McHugh speak, I only have good things to say about him.

    For what it's worth, his vision of where to take Enterprise Data equipment is spot on. When Nortel acquired Bay, it was so that they would have switches to connect their voice equipment. And that's how Data at Nortel has been managed for the past, well…ever.

    He came to Nortel with full knowledge of the companies dire situation and CH 11 filings. He came under the premise that he would be able to run the Networking Solutions group as a full fledged Data offering, and not just a means to connect IP Phones to the network.

    I find it refreshing that someone at this level is in the company making decisions and opposing the traditional Nortel nod. Most of the decisions made to the direction of products have been made completely out of touch of what the customer actually needs and wants. I think he sees this and is reflecting it in his investment in portfolios.

    Let's just hope he wasn't too late to the game.

  • Milan_Bekich

    Ah yes, back to the future. While we are at it let us resurrect Cabletron !

    New Hampshire is the High Tech capitol of the world ! Live Free or Die !

    Milan

  • 4merEmployee22

    NORTEL should drop the name and return to its original name NORTHERN ELECTRIC LTD.

    and reincarnate BAY NETWORKS. HALLELUIA!!! Jesus is coming!!!

    People will soon forget that name NORTEL NETWORKS.!!! Like

    ENRON and some other NA companies rocked by scandals & fraud!!!

    Hopefully there will be a great miracle come July 30, 2009!

    Naaaaaaaaaaaa! They will probably asked for another 3 months extension!

    LOOPHOLES! LOOPHOLES! LOOPHOLES! anyone?

  • Milan_Bekich

    Oh and before I forget…

    HAPPY CANADA DAY !

    Milan

  • Another_Nortel_Watcher

    Branding changes by themselves are pointless. No CIO in his right mind is going to buy from an entity controlled by the stooges running Nortel regardless of what the label says. Doing so would be career suicide.

    Having said that, I think McHugh is thinking the right way. Changing the structure of Nortel into more focused and autonomous entities, led by people who know the business well, is the way to go. Partial spin-outs to create JVs with more market reach is also an option.

    Again though, as long as MZ and his stooges are at the head of Nortel, this dialog is just jibber-jabber. No CIO in his/her right mind is going to buy from a Nortel company while these parasites are still there. The only plan these guys have for Nortel is liquidation.

  • 20yrsNT

    Considering the purchase of Bay was the beginning of the downfall of Enterprise, you have got to be kidding me. For the past 9 years there have been a buch of WORTHLESS direct sales people who were supposed to sell data into the large installed base of voice customers, who apparently can't sell girl scout cookies to their grandmother. These superstar sales reps turned into the biggest coupon clipping, fame claiming do nothings and for some reason the stellar management and leadership are just as bad.

    Don't need to separate the data and voice portions of Enterprise – need to get rid of all the dead weight. Hire some true hunters that know how to sell and position – stop claiming the sales made by our channel partners.

  • rikijay

    From what I understand, this gentleman wants to re-create a data-only company. I think this is not a good idea nowadays. Bay had a great solution in routers, LAN switches (both L2 Synoptics & L3 Rapid City), Remote Access (Xylogics), VPN (Contivity), WLAN and Network Management software (among other products). But did not have neither telephony nor applications technologies at all. Trying to mimic something such as Enterasys or Foundry is a mistake. You have to have a complete Enterprise potfolio: Data + telephony + applications + services. Not having that is going straight to the precipice once again. And this one is for all!

  • another_optimist

    correction: His vision is having a data company that is a great data company in and of itself. One that has all the features and capabilities needed to run whatever application the customer needs to run, be that voice, video, or just plain old typical data traffic.

    The difference is that the Data portfolio inside of Nortel has historically only been ran as a means to connect the Voice offerings of Nortel.

    For instance, take the Baystack 450, a product that was arguably well ahead of it's time in the market place, especially considering there are tons of companies still running on this platform. Nortel took that product and over time let the competition catch up and surpass as far as capabilities and protocols that have now become standard in new deployments.

    The key thing to remember in today's environment is that you can't succeed if you require the customer to be completely in the bed with you. Each one of your offerings have to stand out in their own right. It's a return to the be number 1 or 2 in your market or get out. This is the concept that McHugh is referencing. Within whatever Nortel Enterprise solutions becomes, the data networking solutions group needs to be ran such that it stands out among other offerings int he market.

  • felixmk

    Lets get some good marketing slogans:

    Bay: A Failure Before, But Look At Us Now!
    Take Away the Nortel, Add a Bay, and you get Bay Networks
    Cisco, do not cross the Line of Death, signed Bay Networks
    Lets Bring Back the Boston Braves and Bay Networks!
    The Judge was Away so we Brought Back Bay Networks!
    Never Mind MPLS and V6, you will love our IPV4 Product Line

  • FormerBayGuy

    Do you remember Clarence Chanderin? “It's not the router we're concerned about. It's the routing.”

    When NT bought Bay, they focused on getting voice gear into all the data accounts. Not the other way around. Until recently, it was literally the ugly redheaded step child of the NT family and left to wither on the vine…

    So I agree with you about some of the dead weight. But I do not agree that Bay sales folks were “worthless.” We were doing over $4B annually until NT came into town (with ~ 4k employees). And the fact that we still have some die hard Bay customer base is a real testament. Especially since the current data gear offering is a “shell” of what it used to be (thanks to NT largely ignoring it from an R&D investment standpoint)…

  • painful_truth

    For some strange reason even with Nortel totally falling apart, some have this idea for an emergence of some form. Lets be honest, its over……

  • TongueInCheek

    This begs the question – Does Avaya desire to be a data company?

    Avaya was a limited player in data about 10 or 12 years ago under the banner of Lucent Technologies. Since their spin-out as Avaya, they've never been a data player and have a strategic relationship with Extreme Networks.

    Perhaps Silver Lake Partners does acquire Nortel Enterprise, then split it into Voice and Data, merging the Voice businesses on Avaya and Nortel, and operating a separate Data company perhaps to be known as Bay Networks. This has an opportunity to work and would preserve more Nortel employee jobs, which is a good thing right?

    The Data business is moving towards consolidation and virtualization. If Bay Networks can bring solutions to market that address these customer concerns then at least they have the opportunity for success.

  • another_optimist

    Avaya did just recently stop comp'ing sales of Extreme Switches for Avaya DT Reps

  • painful_truth

    Merge this with that, split this off from that, hey this guy super star executive has an idea, Roth made the wrong angle turn, the BoD picked Z-man as a saviour and is a loser, Hackney is probably the worst leader of all time. Avaya should do this, no NSN should buy that……

    All the while competitors are already picking off the business from the customers left high and dry. Folks its over and before the grieving can start, you must accept this has failed. Its not coming back from the dead……..

  • Still_At_Nortel

    this is BS. Bay was not a perfect company but was making money and had products that sold to loyal customers. Nortel came in and made many changes to the detriment of the business. in the past 10 year, director after director, gm after gm complained about the decisions that were made after the purchase like reducing the bay's trained sales force, unbalanced commissions on data vs. voice products, etc. what do you expect when your get rid of the data sales people and let the voice guys sell a product that they know not much about and make less commission on per box?
    No guarantees that Bay would have been better off, had it not been purchased by Nortel but it must have value that John McHugh is taking a risk on.
    I was very surprised when he took the job considering the state of biz last year. It just goes to show the potential of enterprise side data products.

  • painful_truth

    The question should be: Did the honorable John Roth create value with the $9.1B investment?

  • 20yrsNT

    No disrespect meant to the real sales guys. I agree that there were/are some truly exceptional Bay sales folks who did an outstanding job of selling. Unfortunately it was Schilling's brilliant idea of the “Direct Touch” organization that took what used to be a small Global Account Coupon Clippers group to a massive group of Coupon Clippers on Steriods. What had worked for Bay did not work for Nortel's traditional voice customers and distribution partners.

    Just another classic example of bad management and egos getting in the way. Just like the guy in the article's idea to break off the data portion of Enterprise. Another classic case of someone coming into Nortel who doesn't understand the customers or the business.

    Enterprise needs a buyer for it all. Nothing will survive alone.

  • exnt_x_2

    Or Bell Northern Research.

    No one here even seems to think of the old BNR any longer.
    A shame really.

  • FormerBayGuy

    Agreed.

    But for the record. Schilling was an NT guy… ;)

  • 20yrsNT

    Yep, knew that – just makes it all that much sadder..

  • felixmk

    Hear! Hear! Stick a fork in it, its done!

  • FormerBayGuy

    I would say this quite accurate. NT sales folks lead with voice (UC nowadays) then “drag in data” as an add on. No one leads with data. It is not a company focus. The goal of Data (if there is one) is to sell more voice gear…

    So I don't think Mr McHugh wants to be a “data only shop” (although Juniper and Brocade are making good runs at this). Rather, show the data side “some love” so when you have to, you can lead with it.

    All enterprise deals are not won through the PBX…

  • Le_Dude

    “The key thing to remember in today's environment is that you can't succeed if you require the customer to be completely in the bed with you.”

    That seems to work for Cisco. Call Manager Express = all Cisco network or nothing.

  • broadbandbill

    Mr. McHugh’s suggestion (to resurrect Bay Networks brand) is an excellent example of why Nortel failed. Here’s a guy in a key position (like John Roese, Flaherty, Hackney, Z; all strategic equivalents to the Keystone cops) that has suggested one of the most strategically idiotic moves I have ever heard of. Bay Networks isn’t even relevant to people that know who they were. How many of today’s IT professionals that graduated and moved into position of responsibility and authority have ever heard of Bay Networks? This is beyond ludicrous.

    Here’s my theory of why HP fired Mr. McHugh: bet you he tried to resurrect the Compaq brand…–bb

    PS – perhaps GM should take note and resurrect its Corvair brand. If it wasn’t so sad, it be hilarious.

  • another_optimist

    sorry, I forgot to be concise.

    If you aren't the 800lb Gorilla in the marketplace then you can't succeed if you require the customer to be completely in the bed with you. You have to be able to inter operate and provide similar / exact / better services at a better value to break into the market.

    But then again, we can ask IBM about being the Gorilla in the market place and see how it worked out for them.

  • Le_Dude

    Disagree, McHugh (the guy in the article) does understand the business. Better than any of the previous GMs for the enterprise “data” business at NT, going all the way back to George Abou-Arrage.

  • FormerBayGuy

    You should take a walk through a data center sometime. Believe it or not there are still folks out there with some Bay branded gear still in the racks. And how long has it been? Over 10 years?

    In any case, the “Bay Networks” brand has a better standing in the data world than “Nortel Networks.” Not many folks think “Nortel Networks == Data” (nor did they ever). And worse due to recent evens, a lot of folks simply think “Nortel Networks == failed business.”

    So I'm not saying a renaming will miraculously start selling more gear. And I don't think Mr McHugh is saying that either. He's just saying treat data as a valid business unit. It deserves a little autonomy…

  • broadbandbill

    I have; I consulted for a Sr. IT Ex at Countrywide and visited 4 data centers, none had Bay gear.

    Not suggesting data is a bad business; hell, even voice is data today; just that some things are better left dead. Resurrecting Bay brand sounds like a classic Hollywood B horror movie – The Data Switch That Wouldn't Die – too funny…–bb

  • 4merEmployee22

    Got your point Mr? Ok I have to remind Mr. Mark Evans about
    something!!!

    Yes, how could I forget the BNR place? Those were the days
    of MERIDIAN brands he he he he! Just what happened to
    the great DV-1 product?

  • FormerBayGuy

    And I'm just saying things aren't good as they are.

    You can make money in data. Cisco, Juniper, Brocade, 3Com, HP Pro Curve, etc… all do. So it couldn't hurt to reallocate some of your R&D dollars to data (instead of starving it for the past 10 years). It's better than spreading all your $$$ across half a dozen different call server platforms because you can't pick a winner. I mean just kill 1 platform and send that budget over to data… Could it hurt?

    Data sales can be more stable but it is a different mentality that NT never really seemed to “get” nor have any patience for. I mean you actually want to try to interoperate with 3rd parties (namely the incumbent) so you can get into the network. Then over time you try to get more and more. So the deals are smaller, but happen quicker and more often. But voice deals on the other hand, tend to be an “all or nothing affair” with longer sales cycles because changes are fairly disruptive. But even this is changing. VoIP is making voice more like data. And NT is still not adjusting…

    I guess the old baseball analogy is fitting. NT likes to hit home runs, period. But if by chance they think that they might hit a single or a double instead, well it's not even worth getting up from the bench….

    And Countrywide was an old Bay shop. This was the case back in 2001/2002 for switching and VPN (but admittedly they used Cisco routers). Probably not the case any more since B&A is a big Cisco advocate. I imagine that gear is all gone by now…

  • tookthemoneyandran

    from an email I sent to Broadband Bill January 3, 2008 when we both predicted Nortel would end up right whre it is …deader than token ring and about as useful in today's world……

    Too bad Z wouldn’t listen. The road ahead is only going to get worse, much worse. There is no place for NT to get well. Even if there were, Z doesn’t have the execute level beneath his cabinet to get there. Conventional carriers as customers are passé, yet the inner workings and political power bases within NT are built upon these legacy relationships. Their mind set around “protecting” those relationships has completely hamstrung Z’s efforts.

    Enterprise which is the fastest growing and most profitable part of the business has its major path to market via the legacy carriers; VZ, AT&T, SPRINT. Those channel relationships are not managed by Enterprise employees, but rather by NT Carrier Group employees. This has had catastrophic results in two key areas. New channel development was completely checked so as not to “upset” the relationships with these dinosaurs, and because of the prolonged ratification process required by these companies to place new product, all technical advantage NT might have had in the marketplace was lost to the 18 month vetting process. Big doesn’t eat small, fast eats slow. There isn’t much slower in the business world than big phone companies. NT’s continued reliance upon and fool hardy allegiance to this path-to-market has probably killed the company as we know it.

    Enterprise may be growing, but there are troubling, inescapable realties. First, the majority of the revenue in Enterprise is about one degree of separation away from the PBX. That revenue will be gone in very short order. The PBX will be replaced by generic computer platforms running applications from either Cisco or Microsoft. My bet obviously is MS – more open and part-and-particle of an Enterprise software architecture.

    Secondly, NT is just simply not relevant in the space outside the PBX. Being number two in market share to Cisco really doesn’t matter if they hold 80 percent share and you hold only a portion of the remaining 20 percent. There was ample opportunity for NT to earn more in this space – it obviously could have been done i.e. Juniper, F5, Foundry, Force10 have all gained firm seating in a space NT missed. Again the Carrier powerbase within NT assured a clean miss. At the very most critical time for aligning new L2/L3 technologies to the rapidly changing market place, NT assigned the critical data portfolio to an individual that had spent his entire career to that point in PLM producing products that generated dial tone.

    In a space where the platform is upgraded every 18 months and replaced every 36 months, NT picked a leader who was used to 5 to 7 year development cycles and had no meaningful view into customers. As you’ve recently seen firsthand, something as compelling as virtualization in the data center is something NT will not have a market ready solution to place. Everyone started in the same place for this coming sea change in the L2/L3 market, and NT is already dead last and candidly has no chance now to catch up.

    – as for buying Enterprise or even part of it and re-rebranding it as BayNetworks…way, way too late…and for PBX part of the business, Nortel doesn't own it's own installed base like AVAYA, it's owned by Nortel's partners, so there is no cash stream there to move like there was for AVAYA.

    IDIOTS at the top….weak execute layer directly below them that was terrified of Z's team and did the Nortel nod and kissed up rather than fight back — if they knew what to do, many didn't, and most of those mid-levels are still there.

    It wouldn't have been that difficult…just too damn bad.

  • broadbandbill

    bay was gone by the time I got there – mid '06…–bb

  • vvvv

    Looks like McHugh is trying to land a post-divestiture role with Avaya. I assume they will politely decline to take Hackney.

  • brett5

    Bravo, bravo. You have illustrated the exact problem that has caused the demise. I agree completely.

    Let's start a new list called IF I WAS HACKNEY FOR A DAY. What are the top 10 immediate strategic moves needed to be done to make Enterprise relevant in future?

  • brett5

    Did you see lots of Nortel ERS's?

  • brett5

    I'd say that leading with data is an easier process than leading with voice. Nortel doesn't have partners that lead with data so you don't have to engage them until you're about to get a PO. Much easier process, much easier to control the customer relationship, much easier to quote and lots of differentiation to offer if customer requirements are set up front. Nortel has lots of sales folks that lead with data, first.

  • Theleftbehind

    They are smoking a lot of weed. The good one.

  • rfc1149

    Bang on.

    This is a reoccurring theme in Nortel – if only we could go back to some golden age ('refreshingly' 1995 Bay in this case, usually 1985 DMS) things would be great. There is no understanding of how to add customer value today or in 3 or 5 years.

    If Nortel dumped enough money into 'pure' data networking could it be successful? Maybe (but I doubt it). But that wasn't going to happen. And there nothing in the 15 year old Bay history that is going to magically make this happen, nor anything a junior VP in Nortel (like McHugh) could conceivably have done to change this.

    If McHugh really was able to create a successful data networking company doing it from within Nortel makes no sense.

    Why was HP successful at creating a 'new' data networking company? 3 reasons immediately come to mind: 1. (Technology) Routers are increasingly 'just' computers, HP is good at making computers so why not. 2. (Sales structure) If I am going to buy a bunch of HP computers I will need networking. I am already dealing with the HP sales guy, it is a natural up-sale (along with associated services and software). 3. ($$$) HP has the resources to invest enough to create good products.

    None of this is applicable to Nortel.

    If McHugh knew how to create a new ProCurve, he would be able to get the money from VCs. Even in today's tight market with his ProCurve heritage and a credible plan he should have no problem getting the dineros nor hiring away any (or all) ex-Bay folks from Nortel.

  • brett5

    Realistically he reports to Hackney who hired him. This site doesn't think much of Hackney so why does anyone think that McHugh actually has any power or authority to make any significant change. His statements are just a tool in the on-going and on-going high-stakes negotiations that are going on. It is meant to force someones hand or to negotiate a better deal that lines some NT exec's pockets.

  • ntpurgatory

    Wholeheartedly agree. Long live the GIDs that start with 47!

  • broadbandbill

    I didn't see ANY Nortel; saw Cisco, F5, HP, etc. but no Nortel, which is when I knew the end was near (and tried to communicate the same w/Z who never visited a single data center)..–bb

  • broadbandbill

    Thank you Mr. B; pls return my phone call – let's move onto the next big thing :) …–bb

  • broadbandbill

    Great summary; even VCs know a brown-noser when they see one…–bb

  • oz_ex_nt

    Where the hell are the board of directors and senior leadership getting their drugs from because I want to go on one of these trips with them…….

  • FormerBayGuy

    I'd have to agree. There is a lot of nostalgia talk on all sides of NT. And sadly even if data was spun off, we'd be entering the market with a bunch of mediocre products. Years of R&D underfunding and de-emphasis have attributed to that…

    But since this story got out, there has been a bit of a swell in the old Bay faithful. A lot of former Bay folks are apparently ready to get in line and follow this man off the cliff if needed. That at least says something.

  • zeroman

    psycho VP. these big corporate guys can only dream with no execution skills.

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